FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
No. There are no setup fees on any of our plans.
There are none. All EDLOUD plans include unlimited bandwidth for free.
There are none. All EDLOUD plans include unlimited storage for free.
No. All EDLOUD plans include secure, unlimited hosting for your online learning website. Patience uses the best servers, networks and a global CDN to ensure your e-commerce site is reliable and fast.
Yes. If you ever decide that EDLOUD isn’t the best solution for your online coaching business requirements, simply cancel your account by sending us an email to [email protected]. If you are in a paid service plan, it will run out automatically.
Yes, you can cancel your subscription during trial at any time.
Yes, we offer discounts – up to 20% – if you choose to enter a longer contract duration.
Absolutely! You can upgrade or downgrade your plan at any time.
If you upgrade to a higher plan, all new features will be available immediately. You will keep your current billing cycle and we will charge you proportionately for the new plan and deduct the already paid amount proportionately as well.
Yes. You can integrate your online course website(s) with an existing domain name that you own. We also provide a free Edloud.com subdomain to all Educators at the point of sign up.
Of course – you can offer free courses and there are no transaction fees with free courses at all. If you don’t make money, we don’t make money.
You get paid at the end of every month for the previous month – so at the end of March, you’d get paid for February. The reason we have it set up this way is end users generally have 30 days to request a refund.
EDLOUD’s Payment Services Partners handle all payment processing for us. We accept credit cards from around the world. Our checkout process and our payment processors are Certified PCI Level 1, the most stringent level of certification.
As a counterpart for the license fee we pay out to you, for all revenue through selling courses through EDLOUD, we take a percentual transaction fee, which varies in the different service plans.
The transaction fee does not include payment cost.
We’ve built EDLOUD to allow you to offer any kind of info product/ educational product online. Here’s a short list of products that can be offered on EDLOUD:
All of the above can also be sold in bundles.
Currently we user Google Hangouts for the webinars.
If you have a suggestion for another tool we should integrate let us know!
Yes, you can link other products into EDLOUD by using our “External Products” feature.
You can always send us an email to [email protected].